Natasha has been the most effective, caring, in-charge, and excellent helper for my sister and has sustained these qualities over a longer period of time than any other helper. She has gone above and beyond the expected level of competence and compassion, and has taken an active role in coordinating and informing other helpers, communicating with medical resources and family, and making up new processes and procedures that are appropriate for my sister’s care. She is a capable evaluator in situations of medical or interpersonal crisis, and is able to see past the immediate level of complaint in order to effectively address and calm situations. She is excellent at communicating, documenting issues, and making sure that other caregivers know what has transpired. Her low-key approach to my sister has been extremely successful and she is—at the same time—able to appropriately confront my sister about things that are necessary for her care or involve potential danger. Were it not for Natasha, there is no question that hardy helpers would have been dismissed by my sister as a caregiving service. She is the glue that has held things together and she continues to do so.
Emeldah M., Kennett Square, PA